Previous Service Level Agreements
Please follow the links below according to the start date of your contract. Your contract start date is the date of your most recent contract renewal, which is not necessarily the same as the date of your original purchase.
- Contracts starting on or after 23 November 2020 (current)
- Contracts starting on or after 16 June 2020 and before 23 November 2020
- Contracts starting on or after 11 May 2018 and before 16 June 2020
- Contracts starting on or after 1 September 2017 and before 11 May 2018
- Contracts starting on or after 1 August 2016 and before 1 September 2017
- Contracts starting on or after 29 February 2016 and before 1 August 2016
- Contracts starting before 29 February 2016